A few weeks ago I asked one bike shop to replace the bottom bracket, chainset, cassette and chain on my now aging bike. He took it off me, gave me the quote and I left the bike with him. A few days later I ring the guy up and ask him the situation 'I can't do it' he says 'the bracket's seized in'. So I walk up, pick my bike up and roll home disappointed.
I don't give up easily and decided to try another bike shop near me; I get to the shop, explain the situation and he relunctantly takes the job on, face like a bloody fiddle! This was 2 weeks ago and I have yet to hear back. I've been in twice, still not done; claims to have a backlog but does seem to spend a lot of his time sat in front of a computer - sure the shop's website looks great but he's not taking notice of local interests.
I've done a lot of retail, I actually enjoy serving people and I have a small ethos; every customer no matter if they're spending or not deserves the same attention as the customer paying £2000 on something. if I go into a shop and pay out 20p on something I expect to be treated well, a nod, a smile, a thank you. Thing is if I don't get that I go elsewhere when I want to pay out some decent amount of money. I am more than understanding when it comes to feeling depressed at work - been there done that - but for crying out loud customers are there for a reason, smile!
